SHIPPING INFORMATION

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?

Orders are processed within 1-3 business days. Business days are Mon-Friday excluding holidays. Processing is pulling and packaging the products so they are ready to ship out.
Orders submitted prior to 2 p.m. ET will begin processing the same business day.
Orders received after 2 p.m. ET will begin processing the next business day.
 
For special products like FREE tees and other promotional items, please allow 2-4 weeks for delivery.
Holiday season processing time extends to 14 business days (Mon-Fri) due to the high volume of orders.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER ONCE IT HAS BEEN SHIPPED OUT?

Domestic:

UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of the day, depending on the destination (serves all 50 states and Puerto Rico, with some limitations in Hawaii and Alaska).

UPS 2nd Day Air: Guarantees 2nd business day delivery by the end of the day.

UPS Ground: All UPS Ground packages are guaranteed a delivery within 1-5 business days. A delivery date is set at the time of pick up according to the distance the package is traveling. Any packages not delivered by the set date are eligible for a refund.

Please make sure to fill out all information correctly to avoid extended delays in shipping times.
 
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.

WHAT SHIPPING SERVICE DO YOU USE? 

UPS

USPS

BAD ADDRESS/INVALID ADDRESS/ MISSING APT # 

In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded. 
In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Hoop Culture will re-ship the original order.
 

SALE ITEMS

All sale items are sold as is and cannot be returned or exchanged.
All sale items are excluded from discount codes.

OUT OF STOCK?

In the event that we are out of stock on an item that you ordered we will contact you via email/phone to provide additional options for fulfilling the order. 
 

EXCHANGE/RETURNS/REFUNDS 

RETURNS

We will accept returns for exchanges and refunds under the following conditions:
Returns must be received by Hoopfest Basketball within 30 days of purchase.
Returns must be unworn and in new condition. 
  • Items must be in new condition (free of human and pet hair)
  • Items cannot be washed or dried
Upon inspection any item received under these conditions may result in your return/exchange being denied* 
If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.
Send to:
Dallas Warehouse
1101 Ridge Road, Suite 224, Rockwall 75087, United States
If you have any questions about your return please send an email to glenn@thanksgivinghoopfest.com .

EXCHANGE 

The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf. We will then send over a return label to send back the wrong products.
*In the event an item is not available for an exchange we will issue a refund or store credit for the returned item.
 

REFUNDS 

After receiving the returned item, upon approval Hoopfest Basketball will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.
 

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